The art of listening
"The psychiatrist listens to everything I say patiently. His treatment helps me a lot. I am feeling better now. But still I don't feel like I have poured my heart out till I sit with you and speak to you..." said a 45 year old woman in one of my clinics. She lost her son in a road traffic crash 3 years ago. She is suffering from a severe extended grief and the past 3 years have been very stormy. Recently, a psychiatrist has started visiting our clinic two days a month. This lady consulted him last month and since that visit, she has had a dramatic improvement in her symptoms and her mood. I ascribed her feeling of satisfaction when she had a conversation with me to our long stating clinician-patient relationship and the trust that has built over the years. Yesterday, I realized there could be more to it than that. An elderly man who came to the clinic yesterday for his diabetic foot ulcer dressing, commented to our nurse on his way out of the clinic, "there is someth...